Privacy policy

PetNestUK respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit or make a purchase from our website.

Our store is powered by Shopify, which allows us to securely provide our products and services.

Information We Collect

When you visit our website or place an order, we may collect the following personal information:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information

  • IP address

  • Browser and device information

  • Website activity and browsing behavior

We collect information when you:

  • Place an order

  • Contact customer support

  • Subscribe to newsletters

  • Browse our website

How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support

  • Send order confirmations and shipping updates

  • Improve website functionality and user experience

  • Prevent fraudulent transactions

  • Comply with legal obligations

  • Conduct analytics and performance monitoring

  • Send promotional communications (only where permitted)

Payment Security

All payments are processed securely through trusted third-party payment providers.

PetNestUK does not store full credit card details on our servers.

Our website uses SSL encryption and secure technologies to protect your personal data.

Sharing Your Information

We may share your information with trusted service providers necessary to operate our business, including:

  • Shopify

  • Payment processors

  • Shipping and logistics companies

  • Analytics and fraud prevention providers

These partners only receive the information necessary to perform their services.

We do not sell your personal information to third parties.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve website performance

  • Remember your preferences

  • Analyze traffic and visitor behavior

  • Personalize content and advertisements

You may disable cookies through your browser settings; however, some website features may not function properly.

Your Rights (UK & EU Residents)

If you are located in the United Kingdom or European Economic Area (EEA), you have the right to:

  • Access your personal information

  • Request corrections to inaccurate data

  • Request deletion of your personal data

  • Object to certain processing activities

  • Request data portability

  • Withdraw consent at any time

To exercise any of these rights, please contact us using the information below.

Data Retention

We retain your information only for as long as necessary to:

  • Fulfill orders

  • Provide customer support

  • Meet legal, tax, and regulatory obligations

  • Resolve disputes and enforce agreements

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites.

Policy Updates

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be published on this page with immediate effect.

Contact Information

PetNestUK
Company No. 16640815

📍 Address:
Unit C Aldow Enterprise Park,
Blackett Street, Manchester, M12 6AE
United Kingdom

📧 Email: help@petnestuk.com
📞 Phone: +44 7451 294521

Support Hours:
Monday to Friday – 8:00 AM to 6:00 PM (GMT)