Refund policy

At PetNestUK, customer satisfaction is very important to us. We strive to provide quality products and a smooth shopping experience. Please review our Return & Refund Policy below.

Return Period

You may request a return within 30 days after receiving your order.

Eligibility for Returns

To qualify for a return, items must:

Be unused and in the same condition as received
Be in the original packaging
Include proof of purchase or order confirmation

Returns that do not meet these conditions may not be accepted.

How to Request a Return

To initiate a return, please contact our support team first:

📧 Email: help@petnestuk.com
📞 Phone: +44 7451 294521

Please do not send any items back without prior authorization. Unauthorized returns may be refused.

Once your request is approved, we will provide detailed return instructions, including the return address.

Damaged, Defective or Incorrect Items

Please inspect your package immediately upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery so we can review the issue and provide an appropriate solution.

To speed up the process, please include:

Your order number
Photos of the item
Photos of the packaging

Non-Returnable Items

The following items cannot be returned:

Perishable goods (including pet food and plants)
Personal care products
Customized or personalized items
Gift cards
Clearance or final sale items

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please return the original product (if eligible) and place a new order.

European Union – 14 Day Right of Withdrawal

For customers located within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

Returned items must be: