Shipping policy

Shipping Policy – PetNestUK

At PetNestUK, we are committed to providing a reliable, transparent, and secure shipping experience for all customers across the United Kingdom and Europe.

Please review our shipping information below before placing your order.

Processing Time

Orders are typically processed within 1 to 3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next available business day.

During periods of high demand, processing times may be slightly extended.

Estimated Delivery Times

Estimated delivery times vary depending on the destination country and shipping carrier.

Standard Shipping

Estimated delivery: 8–12 business days

Free Shipping

Available on selected products, campaigns, or promotional offers.

Please note that delivery estimates do not include processing times.

Shipping Coverage

We currently ship to:

  • United Kingdom

  • Most European Union countries

If your country is unavailable at checkout, shipping may not currently be supported.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing:

  • Your tracking number

  • Carrier information

  • Tracking link (when available)

Tracking updates may take a few days to appear after shipment.

Delivery Information

Customers are responsible for providing accurate and complete shipping information during checkout.

Please verify:

  • Recipient name

  • Street address

  • Postal code

  • Contact information

Incorrect or incomplete addresses may result in:

  • Delivery delays

  • Failed delivery attempts

  • Additional shipping charges

  • Returned packages

Delivery Attempts

If nobody is available to receive the package, the shipping carrier may:

  • Attempt redelivery

  • Leave the package at a pickup location

  • Return the package to the logistics facility

If an order is returned due to unsuccessful delivery attempts or incorrect address information, reshipping fees may apply.

Customs, Duties & Taxes

For international orders, customers may be responsible for:

  • Customs duties

  • Import taxes

  • Local handling fees

These charges are determined by local customs authorities and are not controlled by PetNestUK.

Delays & External Factors

While we work hard to deliver orders within the estimated timeframe, delays may occasionally occur due to:

  • Customs clearance

  • Weather conditions

  • Public holidays

  • Carrier disruptions

  • High seasonal demand

PetNestUK is not responsible for delays caused by external logistics providers or customs agencies.

Damaged or Opened Packages

If your package arrives damaged, opened, or tampered with, please:

  1. Refuse delivery when possible

  2. Take photos of the package

  3. Contact our support team immediately

Claims related to damaged shipments should be reported within 48 hours of delivery.

Lost Packages

If your tracking information shows no movement for an extended period, please contact us so we can investigate with the carrier.

We will do our best to assist in resolving delivery issues.

Contact Information

PetNestUK
Company No. 16640815

📍 Address:
Unit C Aldow Enterprise Park,
Blackett Street, Manchester, M12 6AE
United Kingdom

📧 Email: help@petnestuk.com
📞 Phone: +44 7451 294521

Support Hours:
Monday to Friday – 8:00 AM to 6:00 PM (GMT)